Contact & Shipping Policies
Shipping & Returns
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed and another when your order has been dropped off for shipment. The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs. Orders can take up to 3 business days (Monday-Friday) to be processed and dropped off for shipment.
Once items are dropped off for shipment, standard shipping in the continental US takes 1-5 business days in transit.
Expedited shipping is available however please note that expedited shipments takes 2-3 days and all orders have to be placed by 12:00 pm EST to be processed that same day. For expedited shipping choose priority shipping at checkout. If you need overnight shipping, please call the store and we'll see what we can do.
Where We Ship
We ship worldwide!
$0-$49 before taxes, shipping is $5.95
$50-$99 before taxes, shipping is $7.95
$100-$249 before taxes, shipping is $9.95
$250+ before taxes, shipping is free.
Please note that additional shipping costs may incur for any items that are oversized and overweight. In this instance you'll receive an email and invoice for additional shipping costs. Once invoice is paid, your shipment will go out.
International packages can take anywhere from 7-30 business days dependent on location, and unfortunately once shipments leave the US they can no longer be tracked.
We pride ourselves on not making a profit on shipping, however shipping is expensive especially for us small fries. We thank you for always choosing to shop small businesses and for your understanding of costs!
Currently we ship only via USPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. We can require a signature for receipt of package, if you would like this please ensure that you email firstname.lastname@example.org at the time of your order.
You can cancel your order up to 24 hours of purchase aslong as your order has NOT been processed and dropped off for shipment.
Exchange/Return & Damages Policy
Returns are available for STORE CREDIT or EXCHANGE ONLY. Returns/exchanges are accepted within 15 days of delivery date. Items must be returned unopened/unused and in their original packaging. To return an item, follow the directions below:
- Go to https://www.shopwaitingonmartha.com/pages/contact fill out box with name, email and request. Or email email@example.com with your inquiry.
- If the return is a result of error on our end, we will provide shipping label once customer service has responded to your inquiry. You will then be able to print a pre-paid UPS shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a UPS drop-off location. Any other return labels will not be provided by Waiting On Martha.
- Returns/exchanges will NOT be accepted on any jewelry, skincare/beauty, fragrance, personalized items, furniture, or anything from the sale collection.
- Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
For items that have been damaged in transit please email firstname.lastname@example.org and include pictures of the damage, and pictures of the shipping box help as well. Once we receive your email, we'll determine next steps. Emails for damages MUST be received within 10 days of delivery date. Anything received later than that will not be eligible for exchange or refund.
If you have any further questions, please email email@example.com
Any item returned after 15 days from order date is not eligible for refund. The only exception is holiday/Christmas order. Holiday orders will be accepted for exchange through the month of December.
Items Not Eligible for Return
Please note that we do not accept returns of art, jewelry, plants, furniture, personal hygiene items, lighting, food, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Returns are not allowed on any SALE collection purchases.
Exchange may be available depending on circumstances. Email customer service to see if you are eligible for an exchange.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a $10 return label fee, plus taxes. Please note that credit card refunds may take up to 30 business days for your bank to complete, depending on their processing times. This can vary between credit card issuers.
Waiting On Martha
1015-A Collier Road
Atlanta, GA 30318