Shipments happen within 2-3 days of purchase,* Monday-Friday. When your item(s) , have been packed and are ready to be shipped you will receive an email with tracking information. All orders shipping within the domestic U.S. should arrive to their destination within 2-5 business days after shipment.
International packages can take anywhere from 7-30 business days dependent on location, and unfortunately once shipments leave the US they are no longer able to be tracked.
Because we pride ourselves on not making a profit on shipping costs when shipping an order if the amount a customer paid for shipping largely differs than the amount it costs to actually ship the order you will receive a refund for the difference.
In the rare case that an order weighs over 10 pounds additional shipping charges may incur, even if that item is final sale.
Large Furniture shipments will incur a flat fee of $75-$150 if shipping within the domestic US. For international furniture shipments please email email@example.com for a quote before placing your order.
If you require expedited shipping please email firstname.lastname@example.org for a quote before placing your order.
Please note that this shipping time is an estimation and is based on the product availability. If an item you have ordered is on backorder we will contact you with an estimated shipping date.
Occasionally problems arise with the manufacturer’s availability of an item. Should this occur, you will be informed as soon as we find out a problem exists. To verify stock, please e-mail email@example.com.
"Stolen" Packages >
Currently we ship all items via the USPS and are not held responsible if any item is delivered and stolen from your home, mailbox, front porch. If theft is a concern talk with your local USPS to discuss options such a pick up, or to not leave packages if no one is home. We can require signature, but that would be at an additional cost so please email firstname.lastname@example.org when placing the order.
"Back-Ordered" and “Pre-Order” Items >
Certain items will say “PRE ORDER” in the title and/or description itself because we allow our customer’s to order certain high demand items in advance. In the description of each pre-order or back ordered item you’ll find an estimated ship date. This is only an estimation, this date can change at any time based on manufacturer’s availability. If you order numerous items both pre-order and in stock your shipment will not ship out until ALL items have arrived and are in stock. If you’d like your in-stock items to ship immediately an additional shipping fee may apply, so please email email@example.com.
Order Cancellations >
You are able to cancel your order for a full refund if done within 24 hours of purchase as long as said order has not been processed and shipped. Simply email firstname.lastname@example.org with your order number.
Exchanges & Returns >
ALL ITEMS ARE PERSONALLY INSPECTED BEFORE SHIPMENT TO MAKE SURE YOU RECEIVE YOUR ITEMS IN PERFECT CONDITION! IF YOU ARE DISSATISFIED WITH YOUR ITEM FOR ANY REASON, YOU MAY RETURN** THE PRODUCTS WITHIN 10 DAYS WITH ALL ORIGINAL PACKAGING, TAGS, AND RECEIPT FOR STORE CREDIT ONLY. ONCE ITEMS ARE RECEIVED BACK TO US AND INSPECTED TO MAKE SURE THERE ARE NO DAMAGES YOU WILL RECEIVE A DIGITAL GIFT CARD VIA THE EMAIL ADDRESS PROVIDED THAT WILL NEVER EXPIRE.
PLEASE NOTE THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN SHIPPING CHARGES AND ORIGINAL SHIPPING CHARGES WILL BE DEDUCTED FROM THE STORE CREDIT AMOUNT.
**WE DO HAVE ITEMS THAT ARE CONSIDERED FINAL SALE AND CANNOT BE RETURNED FOR STORE CREDIT. THOSE ITEMS ARE ALL SALE ITEMS UNDER THE SALE CATEGORY, ANYTHING PURCHASED DURING OUR QUARTERLY WAREHOUSE SALES, FURNITURE, AND ALL ITEMS THAT ARE CUSTOM AND OF A HAND PAINTED NATURE.**
FOR ALL QUESTIONS, CONCERNS, OR COMMENTS PLEASE E-MAIL CUSTOMERSERVICE@WAITINGONMARTHA.COM. ALL E-MAILS WILL BE RESPONDED TO WITHIN A 48 HOUR WINDOW MONDAY THROUGH THURSDAY, 10:00 AM - 4:00 PM EST AND FRIDAY, 9:00 AM - 12:00 PM EST. PLEASE REMEMBER WHEN REACHING OUT TO CUSTOMER SERVICE THAT YOU GET MORE WITH SUGAR RATHER THAN SPICE.
YOU CAN ALSO RING US AT 404.858.9697
Shipping Address >Waiting On Martha
1015-A Collier Road
Atlanta, GA 30318